Shipping policy
Your order is packed in Berlin and shipped with DHL. Orders placed on weekdays before 2 pm usually leave our studio the same or next business day. We don't ship on weekends or public holidays. As soon as your parcel is on its way, you'll receive a shipping confirmation with a tracking number by email.
Rates & delivery times
- Germany: €5 – free shipping on orders from €50 · delivery time 1–3 business days
- Austria: €10 · delivery time 3–5 business days
Delivery times apply from the date of your order.
Packaging & address
We pack our candles in recycled paper with cushioning, so they arrive safely. Materials are chosen to leave as little waste as possible – and what's left belongs in the paper bin. Please double-check your delivery address before completing your order; changes after dispatch are no longer possible. If a parcel is returned to us, we'll get in touch.
Questions? Write to us: info@monomentberlin.com