The European Commission provides a platform for online dispute resolution (ODR):
https://consumer-redress.ec.europa.eu

We are not obliged and generally not willing to participate in dispute resolution proceedings before a consumer arbitration board.
If you have any issues with your order, please contact us directly — we aim to resolve matters personally and fairly.

Monoment Studio Berlin
info@monomentberlin.com
Kastanienallee 4
10435 Berlin
Germany